We take our responsibility to you very seriously!
We’ve never had to use our Guarantee but we want you to know just how serious we are about doing the job right the first time!
In the unlikely event that something goes wrong, we will NOT let you down.
If within 7 days of having had our Comprehensive Service, your vehicle breaks down - anywhere in the Perth metropolitan area - with a fault that we didn't identify in writing to you, we'll guarantee the following:
- We will send out a mechanic to you immediately. The mechanic will have a phone you can use if you need it to make arrangements and/or let your family know what's happened.
- If you need to be somewhere urgnetly, we will take you there AND wait for you to finish or come back to pick you up.
- If your car needs to be towed, we will organise and pay for the delivery back to our workshop.
- We will arrange for you and your passengers to be taken home or to your next appointment and then home.
- We will repair your vehicle as fast as possible, parts permitting, at NO ADDITIONAL COST to you (unless you told us not to carry out the repair).
- We will supply, and pay for, a loan car for as long as it takes to get your vehicle back on the road.
- If you have a second car in the family, we will give this car a FREE service.
- If you were late for an appointment or work as a result of the breakdown, we are happy to write a letter of apology to your employer or your appointment contact explaining the problem.
- Your car will be delivered back to you at a time that's convenient for you and at the location that suits you best.
- Finally, because we like to try and relive any stress we've caused, we will also throw in a Sizzlers dinner voucher for $100. Have a meal on us!
We keep on top of everything for you. When your car service is due, you will receive a reminder in the post. And you will get a SMS reminder the day before your booking and when your car rego is due.
In a nutshell...
Our customers have busy lives and the last thing they need to worry about is their car. Auto Edge offers peace of mind at the best possible price. And what's more, you will receive a gold standard guarantee.
Choose Auto Edge and get simply better service.
Providing Reliable, Trusted Auto Service to Car Owners throughout Midvale, Midland, High Wycombe, Guildford, Mundaring, Swan View, Helena Valley and Ellenbrook in Western Australia